Customer Care Executive Jobs Opening in Ntactus at Salt Lake, Kolkata
Customer Care Executive
Job Description
Urgent Vacancy For Customer Care Executive
No Sales No Target
Office Timing-10-6.30p.m
**Only Experience Candidate can apply**
Experience in Finance company
Interested Candidate send their resume to us
Key Responsibilities:
1. Customer Interaction & Support:
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Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
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Address customer issues and complaints, ensuring effective resolution and providing accurate information.
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Assist customers with product/service-related inquiries, orders, account issues, and troubleshooting.
2. Problem Resolution:
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Identify customer issues or concerns, troubleshoot effectively, and resolve them in a timely and empathetic manner.
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Escalate complex or unresolved issues to higher-level support or appropriate departments.
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Follow up with customers to ensure their issues were resolved to their satisfaction.
3. Order Management:
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Process orders, returns, exchanges, and refunds as per company policies.
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Update customer information and ensure accurate order tracking.
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Handle billing queries, payment issues, and ensure proper invoicing.
4. Customer Retention:
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Develop positive relationships with customers by providing personalized assistance and support.
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Identify opportunities for cross-selling or upselling company products/services.
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Proactively inform customers of new products, promotions, or updates that might interest them.
5. Documentation & Reporting:
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Maintain accurate records of customer interactions, including queries, feedback, and actions taken.
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Document customer complaints and ensure appropriate follow-up.
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Provide feedback to management regarding common customer concerns or potential service improvements.
6. Product Knowledge & Training:
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Stay informed about the company’s products, services, policies, and procedures to provide accurate assistance.
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Participate in training programs and workshops to continuously improve customer care skills and product knowledge.
7. Quality Assurance:
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Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and first-contact resolution.
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Maintain a high level of professionalism and courtesy when interacting with customers.
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Adhere to company policies, procedures, and standards of customer service excellence.
8. Collaboration:
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Work with cross-functional teams (sales, technical support, logistics, etc.) to resolve customer issues.
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Assist in the development of customer service strategies and improvements.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 12000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Retail Pe is an innovative fintech venture from Bengal, offering 'SmartPlantm' technology for SME retail shop lending and Consumer Finance. It provides an omnichannel business platform in partnership with global banking brands. Retail Pe specializes in unique lending and payment solutions designed to enhance financial efficiency and customer experience.
