Customer Care Executive Jobs Opening in Phoenix Marketing at Adambakkam, Chennai
Job Description
The Customer Care Executive is the primary point of contact for customers, responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels. This role requires a strong commitment to customer satisfaction and the ability to represent the company's brand values in every interaction.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
Key Responsibilities:
* Customer Interaction & Support:
* Handle incoming customer inquiries and complaints via phone, email, chat, and other communication channels in a professional and timely manner.
* Provide accurate and complete information about products, services, policies, and procedures.
* Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution whenever possible.
* Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, sales, product development) and follow up to ensure timely resolution.
* Guide customers step-by-step through processes or product usage.
* Problem Solving & Conflict Resolution:
* Actively listen to customer concerns, empathize with their situations, and provide solutions that meet their needs.
* De-escalate challenging conversations and maintain a calm and professional demeanor even with upset customers.
* Identify root causes of recurring issues and contribute to solutions that prevent future problems.
* Data Management & Reporting:
* Maintain accurate and detailed records of customer interactions, inquiries, complaints, and resolutions in the CRM (Customer Relationship Management) system.
* Document all relevant information to ensure comprehensive customer history.
* Gather customer feedback and provide insights to management and relevant departments for continuous improvement of products, services, and processes.
* Product/Service Knowledge:
* Develop and maintain a deep understanding of the company's products, services, and policies to effectively address customer inquiries and provide informed guidance.
* Stay updated on new product launches, service updates, and company promotions.
* Relationship Building:
* Build rapport and foster positive, long-term relationships with customers.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 22000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2695095
Job Category Tech Support
Locality Address Adambakkam
State Tamil Nadu
Country India
About Company
Phoenix Marketing
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