Customer Care Executive Jobs Opening in Platinox Consultants at Sector 62, Noida, Noida-Others, Noida
Job Description
We're Hiring! 100+ Customer Care Executive – Outbound Sales, Inbound, Chat & Backend Process
Position Overview:
Customer Care Executive serve as the primary point of contact between the company and its customers. Based on their assigned process—outbound, inbound, chat, or backend—they are responsible for addressing inquiries, promoting products or services, resolving issues, managing data, and ensuring a seamless customer experience.
These roles require excellent communication skills, patience, attention to detail, and the ability to multi-task in a fast-paced environment.
Key Roles and Responsibilities:
1. Outbound Sales (Telesales/Telemarketing)
-
Make outbound calls to potential customers using leads provided.
-
Pitch and promote the company’s products or services with clarity and enthusiasm.
-
Understand customer requirements and recommend suitable solutions.
-
Handle rejections politely and follow up with interested leads.
-
Meet daily/weekly/monthly sales targets and maintain records of interactions and conversions.
-
Update CRM tools with call outcomes and customer data.
2. Inbound Customer Support
-
Receive incoming calls from customers related to product information, account queries, complaints, or service requests.
-
Resolve issues efficiently and professionally while maintaining a calm tone.
-
Redirect complex queries to the appropriate departments or escalate to team leaders if needed.
-
Provide real-time solutions and ensure customer satisfaction.
-
Maintain accurate call logs and case reports.
3. Live Chat & Email Support
-
Interact with customers via online chat or email platforms to address inquiries, resolve issues, or assist with purchases.
-
Handle multiple chat sessions simultaneously with a high degree of accuracy and professionalism.
-
Ensure prompt responses while maintaining tone consistency and brand guidelines.
-
Document all chat interactions, raise tickets where needed, and follow up on unresolved issues.
-
Coordinate with internal teams (e.g., technical, billing, logistics) for resolution.
4. Backend Process (Non-Voice Support)
-
Manage and process customer data, forms, tickets, or complaints received via non-verbal channels.
-
Validate and enter data into company systems with a high level of accuracy.
-
Review documentation, upload necessary files, and update customer records.
-
Coordinate with other teams to ensure timely resolution of backend tasks.
-
Prepare daily or weekly reports on tasks completed and issues processed.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 100 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Delhi, Noida 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Gurgaon, Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BCA, BSc
Noida
Freshers
Salary not disclosed
BA
Noida
Freshers
Salary not disclosed
Diploma, BBA/BBM, BCA, BE/B.Tech
Noida
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Noida
Freshers
Salary not disclosed
BCA, BE/B.Tech(Computer Science and Applied Mathematics (CSAM), Computer Science and Design (CSD), Computer Science and Social Sciences (CSSS), Computer Science and Biosciences (CSB), Computer Science and Artificial Intelligence (CSAI)), BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA 
