Customer Care Executive Jobs Opening in STARKING AVIATION ACADEMY at Itanagar, Longding, Namsai

Customer Care Executive

STARKING AVIATION ACADEMY

0 Years

29000 - 38000 Monthly

Expired

Posted: 20 Mar 25

Job Description

Position Overview:

We are looking for a customer-oriented and proactive Customer Care Executive to handle inquiries, resolve complaints, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, patience, and a problem-solving mindset to assist customers effectively via phone, email, or chat.

Key Responsibilities:

1. Customer Interaction & Support:

Handle inbound and outbound calls, emails, and chats professionally.
Provide accurate information about products, services, and policies.
Address customer concerns, complaints, and queries promptly and efficiently.

2. Issue Resolution & Service Coordination:

Work with internal teams to resolve technical or service-related issues.
Assist customers with order tracking, cancellations, refunds, and payments.
Follow up on customer complaints until resolved.

3. Customer Relationship Management:

Build strong customer relationships to enhance satisfaction and retention.
Maintain customer records and call logs in CRM software.
Suggest upselling and cross-selling opportunities where applicable.

4. Reporting & Process Improvement:

Document customer interactions and feedback for service enhancement.
Identify recurring issues and suggest improvements.
Work towards achieving customer satisfaction and service quality goals.

More information about this Customer Care Executive Job

Please go through the below FAQs to get all answers related to the given Customer Care Executive job

What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 29000 and 38000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Itanagar, Longding, Namsai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.