Customer Care Executive Jobs Opening in Startek at Salt Lake, Kolkata
Customer Care Executive
Job Description
About the Role
We are seeking a polite, professional, and solution-oriented Customer Care Executive to join our customer service team. The ideal candidate will be responsible for handling customer queries, complaints, feedback, and requests via phone, email, chat, or in person—depending on the company’s communication channels.
The primary focus of the role is to ensure customer satisfaction through timely and effective communication, while maintaining the company’s reputation for excellent service. Whether it's helping with product information, resolving a complaint, or guiding users through a process, your goal will be to deliver a positive customer experience with every interaction.
Key Responsibilities
1. Handling Customer Queries
-
Attend incoming calls, chats, or emails from customers and resolve their questions effectively.
-
Provide accurate and complete information about products, services, pricing, or company policies.
-
Address inquiries regarding orders, transactions, bookings, subscriptions, or service usage.
2. Complaint Resolution
-
Listen actively to customer complaints and grievances in a calm and professional manner.
-
Investigate the issue and provide the best possible solution or escalate the matter to relevant departments.
-
Ensure that complaints are followed up until full resolution and customer is satisfied.
3. Data Entry and CRM Management
-
Maintain updated and accurate records of customer interactions in the CRM system or database.
-
Log tickets, service requests, and follow-ups as per standard procedure.
-
Update customer profiles and flag critical concerns to team leaders or supervisors.
4. Product and Process Knowledge
-
Stay updated with the latest products, services, promotions, and policy changes.
-
Attend training sessions and refresher courses regularly to ensure knowledge accuracy.
-
Educate customers about available options, upgrades, warranties, or support tools.
5. Relationship Building
-
Build trust and rapport with customers by being empathetic and courteous at all times.
-
Proactively offer solutions, alternatives, or compensation (if permitted by policy) to retain dissatisfied customers.
-
Encourage repeat business or referrals through excellent service.
6. Team Coordination
-
Work in collaboration with other team members and departments to resolve customer concerns faster.
-
Provide feedback from customers to management for product or service improvement.
-
Meet daily/weekly performance metrics such as response time, resolution rate, and customer satisfaction scores.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 35000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
