Customer Care Executive Jobs Opening in Votiko at Jadavpur, Picnic Garden, Salt Lake, Kolkata

Customer Care Executive

Votiko

1 to 3+ Years

15000 - 35000 Monthly

Expired

Posted: 06 May 22

Job Description

We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.

Responsibilities:-

- Work closely with the team, motivating and coaching them

- Ensure training and development plans are maintained for all team members

- Manage the fair and consistent application of performance management and disciplinary measures as necessary.

- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction

Team management experience:-

- Experience within customer services

- Excellent leadership and communication skills

- Strong coaching and people-development skills through call listening, quality feedback, etc.

- Ability to deal with demanding customers and escalations

- Energetic and motivating individual

- Creative thinking.