Customer Care Executive Jobs Opening in Wellness Tecnology Pvt Ltd at Sola, Ahmedabad
Job Description
Answering Customer Inquiries: Addressing customer questions about products, services, orders, and company policies via email, chat, or other channels.
Resolving Customer Issues: Promptly and effectively addressing and resolving customer complaints, technical problems, and other concerns.
Providing Product Knowledge: Possessing and sharing accurate information about products and services to help customers make informed decisions.
Key Responsibilities:
1. Customer Interaction
-
Handle incoming calls, emails, and chat inquiries from customers regarding products, services, orders, or accounts
-
Provide accurate and complete information to customers in a clear and professional manner
-
Listen actively and understand customer concerns to provide effective solutions
2. Issue Resolution
-
Address and resolve customer complaints in a timely and courteous manner
-
Escalate complex issues to the relevant department or supervisor when necessary
-
Follow up with customers to ensure their problems are resolved and satisfaction is achieved
3. Order & Service Support
-
Help customers place, track, or modify orders (for e-commerce, retail, etc.)
-
Guide customers through processes like returns, refunds, service requests, or warranty claims
4. Documentation & Reporting
-
Maintain detailed records of customer interactions and transactions in CRM or helpdesk systems
-
Prepare daily/weekly reports of customer queries, complaints, and resolutions
5. Feedback & Improvement
-
Collect and log customer feedback for continuous service improvement
-
Share insights and trends observed during interactions with the team or management
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Ahmedabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
