Customer Care officer

MoneyTree

0 Years

Not disclosed

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Posted: 10 Feb 23

Job Description

Creating financial services awareness among the customers about various financial products such as Business loans, Overdraft facilities, Insurance and Investments.

Answer phone, email, and face-to-face customer enquiries

Direct customers to online resources

Create and maintain reports on customer interactions

Attend weekly team meetings

Update customer records in our system, including notes about conversations and outcomes

Present ideas for improving customer care

Participate in team-building activities

Develop customer rapport

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Knowing our products inside and out so that you can answer questions.

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

More information about this Customer Care officer Job

Please go through the below FAQs to get all answers related to the given Customer Care officer job

What are the job requirements to apply for this Customer Care officer job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care officer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Care officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Care officer position?
- Ans: There are immediate 1 job openings for Customer Care officer in our Organisation.