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Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
Adherence To Quality And Compliance Guidelines
Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written communication.
Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
Ability To Address 2-3 Conversations Simultaneously
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