Customer Care Representative Jobs in Gurgaon - Advatix APAC Logistics Pvt Ltd
Job Description
Responsibilities:
· Maintaining a positive, empathetic and professional attitude towards customer at all times.
· Responding promptly to customer inquiries
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Keeping record of customer interaction, transactions, comments and complaints.
· Communicating and coordinating with colleagues as necessary
· Manage large amounts of incoming calls
· Providing feedback on the efficiency of the customer service process
· Identify and assess customers' needs to achieve satisfaction
· Go the extra mile to engage customers
Requirements:
· Experience of working in US process
· Experience working with customer service
· Ability to stay calm when customers are stressed or upset
· Comfortable using computers
· Strong phone contact handling skills and active listening
· Familiar with CRM systems and practices
· Excellent communication and presentation skills
· Ability to multi-task, prioritize and manage time effectively
Job Particulars
About Company
Advatix is a team of the world's top supply chain and logistics experts with a laser focus on helping our clients transform their operating models and become the leader in their markets.
Advatix provides business consulting services to eCommerce and retail companies to improve their Supply Chain and Logistics operations, using data analytics and technology.
