Customer Care Representative Jobs in Hyderabad - People Prime Worldwide Pvt Ltd
Job Description
Job Description
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- Global
Service Centres
- Our
Global Service Centres are an integral part of Global Operations.
Employees based there manage day-to-day customer transactions and
processes for the global businesses. This may include transactions
for our retail bank such as processing loans, credit cards, insurance
and mortgage applications, opening new accounts, and managing
customer enquiries through contact centres and digital platforms.
- Employees
in the Global Service Centres also run and manage operations for
commercial bank customers. This includes processing credit
applications, facilitating payments and managing the import and
export transactions that enable customers to protect and grow their
businesses through international trade.
- We
are currently seeking an ambitious individual to join this team in
the role of ' D Processing , GSCs', In this role, you will:
- Experience
: 0-5 yrs of experience
- Position:
CSE D Processing
- Job
Location: Hyderabad, India
- Basic
banking / commercial knowledge is essential
- Good
Analytical & comprehension skills
- Good
typing skills
- Reasonable
proficiency in MS Office (Esp: MS Word and MS Excel)
- Ability
to work within large teams and be able to meet stiff deadlines
- Self-starter
and ambitious
- Excellent
communication subject knowledge of work handled earlier.
- Displays
ability to lead & drive Customer Service culture in the
organization.
- Experience
in Banking Liability Operations.
- Ability
to prioritize and deliver service, at agreed service levels, within a
diverse and constantly changing technical environment.
- Good
interpersonal skills and customer service orientation.
- Excellent
communication skills Written & Verbal
- Possess
good problem solving and decision making skills
- Able
to multi-task and work under pressure
- Ability
to plan & organize effectively as well as adopt a flexible
approach to change
- Ability
to build rapport with and relate to a wide range of people
- Good
Analytical skills
- Good
leadership and motivational skills
- Analyze
and comprehend information, both verbal and numerical, accurately and
logically
- Strong
time management skills and ability to work under pressure.
- Good
team player.
- Ability
to build rapport with the business area
- Self-driven - needs to have a drive for results.
- Graduation (B.E / B.tech & MCA with alteast a min of 1 year of relevant exp.)
- Flexible
to work in Night shifts
- Provides
service information by answering customer queries, offering
assistance, providing resolutions related to Banking
- Ensures
best customer service and maintains at most professionalism while
addressing the concerns
- Strives
to improve call quality and follows escalation matrix
- Role
also includes obtaining and verifying Customer information
- Timely
maintenance of reports and follows right escalation matrix
- Takes
responsibility in identifying issues
- Education: Any UG / Graduates (B.E / B.tech & MCA with alteast a min of 1 year of relevant exp.)
Job Particulars
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id519238
Job Category MBA , Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Telangana
Country India
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