Customer Care Representative Jobs Opening in 1point1 solutions at Turbhe, Navi Mumbai
Customer Care Representative
Job Description
Overview
We are looking for a Customer Care Representative to handle inbound and outbound calls, assist customers with inquiries, and provide excellent service. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
1. Customer Interaction & Support
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Handle inbound and outbound calls professionally.
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Assist customers with queries, complaints, and product/service information.
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Provide timely and effective solutions to customer concerns.
2. Problem Resolution & Escalation
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Identify and resolve customer issues efficiently.
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Escalate complex issues to the appropriate department when necessary.
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Ensure follow-up on unresolved customer queries.
3. Data Management & Reporting
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Maintain accurate customer records and update databases.
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Log customer interactions and feedback for service improvements.
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Generate and submit daily/weekly reports on customer interactions.
4. Sales & Cross-Selling (If Required)
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Promote and explain products/services to potential customers.
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Identify upselling and cross-selling opportunities.
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Meet or exceed customer satisfaction and sales targets.
More information about this Customer Care Representative Job
Please go through the below FAQs to get all answers related to the given Customer Care Representative job
- What are the job requirements to apply for this Customer Care Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Care Representative is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Representative position?
- Ans: There are immediate 1 job openings for Customer Care Representative in our Organisation.
