Customer Care Representative Jobs Opening in IRONOUT SOLUTIONS PRIVATE LIMITED at Pitampura, Delhi
Job Description
Job Description: Customer Care Representative
Responsibilities:
Responding to Customer Inquiries: Handling incoming calls, emails, or chats from customers regarding product information, service questions, account inquiries, billing, and general concerns.
Issue Resolution: Addressing and resolving customer complaints or issues efficiently and professionally, ensuring a high level of customer satisfaction.
Product/Service Knowledge: Maintaining a comprehensive understanding of company products/services to provide accurate information and solutions to customers.
Documentation: Accurately documenting customer interactions, feedback, and details of inquiries or complaints in the CRM system.
Tele Sales
Assisting with Orders: Assisting customers with placing orders, order tracking, cancellations, and processing returns or exchanges as required.
Escalation Handling: Escalating complex or high-priority issues to appropriate departments or supervisors for resolution.
Quality Assurance: Ensuring adherence to company policies, procedures, and quality standards in all customer interactions.
Customer Relationship Management: Building and maintaining positive and long-term relationships with customers through effective communication and problem-solving.
Qualifications:
Communication Skills: Excellent verbal and written communication skills with the ability to articulate information clearly and effectively.
Empathy and Patience: Demonstrated ability to empathize with customers' concerns and exhibit patience in handling various situations.
Problem-Solving Skills: Strong analytical and problem-solving skills to address customer issues promptly and efficiently.
Product Knowledge: Familiarity with the company's products/services and the ability to learn and adapt to new information quickly.
Customer Service Experience: Prior experience in a customer service or call center role is often preferred.
Computer Proficiency: Proficiency in using CRM software, basic computer applications, and typing skills.
Adaptability: Ability to work in a fast-paced environment, adapt to changes, and multitask effectively.
Team Player: Capability to collaborate within a team environment and contribute to achieving team goals.
More information about this Customer Care Representative Job
Please go through the below FAQs to get all answers related to the given Customer Care Representative job
- What are the job requirements to apply for this Customer Care Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Representative position?
- Ans: There are immediate 1 job openings for Customer Care Representative in our Organisation.
Job Particulars
About Company
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