Customer Care Specialist Jobs in Pune - Veritas Technologies

Customer Care Specialist

Veritas Technologies

3 Years

Not disclosed

Expired

Posted: 02 Nov 20

What You Will Be Doing

Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
Quickly respond to customer calls, web cases, emails and chats.
Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
Build and maintain customer relationships in support of Customer Onboarding and Customer retention
Facilitate a positive and productive team environment

What skills, experience and education you need as a team member to succeed:

Graduation in any discipline is a MUST
Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
Excellent English business communication skills (Read, Write and Speak)
Experience in working in 24x7 environment is a must
Experience in Software and Technology industry is preferred
Experience in customer relationship management tools is preferred
Experience in Enterprise Resource Planning tools such as Oracle is preferred
Ability to quickly respond, efficiently manage time and multitasking
Ability to explain complex ideas in simple terms
Problem solving skills and meticulously work across cross function teams to resolve customer issues
Proficiency in Microsoft Office Suite