Customer Care Team Lead jobs - Delhi - Stylestry venutres - 0.5 to 25+ years of experience - 23 April 2024

Customer Care Team Lead

Stylestry venutres

0.6 to 83.333333333333 Years

15000 - 25000 Monthly

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Posted: 23 Apr 24

Job Description

Join us at Stylestry Ventures as our new Customer Care Team Lead! We're on the lookout for a dynamic leader with a passion for delivering exceptional customer service. In this role, you'll be responsible for leading, motivating, and coaching a team of 5 customer care executives to ensure they consistently exceed performance targets and KPIs. You'll develop and implement training programs to onboard new team members and enhance existing skills, while also monitoring performance, providing feedback, and conducting evaluations. Handling escalated inquiries and complaints with empathy and professionalism is key, as is collaborating with other departments to improve overall customer satisfaction. With your analytical skills, you'll analyze feedback and data to identify trends and opportunities for process improvements.