Customer Care / Telesales Job in Welink at Gachibowli, Hyderabad

Job Description

• Handling and resolving customer queries and concerns while maintaining the same quality on a call
  
• Need to make outbound calls 
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  
• Understanding multiple products and processes.
  
• Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
• Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly. 
• Provide the Customer with a clear explanation of the action taken
• Ability to understand and handle irate customers
  
• Ability to achieve stretched targets and able to manage the organization standards
  
• Maintain Superior quality service by following organization standards.
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