Customer Care VoiceChat Jobs in Delhi,Mohali,Jaipur - Teleperformance American Express
Job Description
Work from Home till lockdown
Candidates should have good communication skills in English.
For WFH model below are the prerequisites:
Candidates must have System or Laptop and good internet (Mandatory)
Interacting with Clients/ Customers - Over Email/ Chat/ Call
Understanding the queries
Resolving the queries
JOB DESCRIPTION:
Need to respond to customer via Email/Chat
Handle queries and complaints of customers
Transaction handling Services, Problem Solving Efficiency
Numerical Ability, High level of accuracy
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Responsible to deliver high quality and productivity results that meet the identified targets
Ability handle tough situation with customer
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Correctly follow and implement different quality standards/definition documents
Behavioral Competencies
