Customer Champion Jobs in Bangalore - NestAway Technologies
Customer Service Executive
Job Description
Job Description
- Role: Customer Champions
- Location: Bangalore
- Experience: 0 - 3 years
Must have skills:
- Excellent communication skills in both Hindi and
English.
- Strong phone contact handling skills & active
listening.
- Familiarity with Customer Relationship management
systems and practices.
- Customer orientation and ability to adapt/respond
to different expectations of customers.
- Ability to multi-task, prioritize, and manage time
effectively.
- Should be open for night shift.
Responsibilities:
- Effectively manage large amounts of incoming calls
& emails.
- Generate sales leads.
- Identify and assess customers' needs to achieve
customer delight.
- Build sustainable relationships of trust through
open and interactive communication.
- Provide accurate, valid and complete information by
using the right methods/tools.
- Meet personal/team sales targets and call handling
quotas.
- Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution.
- Keep records of customer interactions, process customer
accounts and file documents.
- Follow communication procedures, guidelines and
policies.
- Go the extra mile to engage customers.
Job Particulars
About Company
Our home-solutions firm, Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. All four founders had experienced a common problem – finding a home in the big city. Young people faced different kinds of discrimination. Single women and bachelors are considered unreliable. Migrants from other places are viewed with suspicion as they appear as ‘foreigners’ in a new city. Further, many newcomers did not have the know-how to get around, lacking access to local insights in a new city.
We concluded that people leaving homes to relocate to another city needed more than just a house. They needed a place they could call home, a community where they would be accepted and a platform which allows connections to various other access points.
