Customer Delight Executive Looking for friendly, energetic, innovative, highly motivated individuals with a can-do attitude who will thrive in a positive and team-based environment.Roles and Responsibilities :
● Handle end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
● Understanding of software architecture, Configuration of the product to match customer requirements
● Working with Master data, assisting with service requests and troubleshooting problems with data.
● Client Interaction- Handle client and communicate client’s requirements to internal teams.
● Coordinate with respective stakeholders and provide technical assistance to clients within SLA.
● Excellent communication skills (Written and Verbal),decent documentation skills
● Computer and mobile-savvy with moderate knowledge of MS-Excel.
● Willingness and eagerness to work in a high-pressure fast-growing start-up environment
● Data analysis skills - Ability to interpret data and reports for business requirements
● Strong interpersonal and soft skills
● Good team player
● Basic database knowledge will be added advantage