Customer Delight Officer Jobs in Bangalore - HealthifyMe
Customer Delight Officer
HealthifyMe
0 Years
15000 - 17000 Monthly
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 11 Feb 20
Job Description
Roles and Responsibilities :
- Answer customer calls courteously to provide information about products and services, arrange
- consultations and obtain feedback about service
- Interact with customers through phone e-mail or online chat medium concerning various queries.
- Ensure the satisfactory resolution of customer grievances. Interface with respective individual/
- department for resolution of complaints.
- Ensure appropriate escalation of unresolved complaints.
- Reviewing customer subscription details, establishing rapport with the customer, and retaining
- customer base and revenue
- Maintaining a balance of customer satisfaction while retaining revenue
- Identifying up-sell and value-add sales opportunities and delivering to the sales team for
- execution
- Ensuring accuracy and consumer satisfaction by having attention to detail
- Keep records of customer interactions and transactions, recording details of inquiries,
- complaints, comments, and actions are taken.
Skills and Qualifications :
- Strong written and verbal communication skills
- The ability to analyze data and research results
- Exceptional problem-solving ability
- Excellent time management skill and keen attention to detail
- Ability to manage and prioritize tasks
- Customer focus with a high level of enthusiasm and a positive attitude
- Ability to work within teams to exceed customer expectations
- Possess a high level of confidence, desire to succeed, and assertiveness
- Ability to remain in fact focused on emotional situations
- Working with a world-class team.
- Fun & work at the same place with an amazing work culture.
- Get ready to transform yourself into a health junkie
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id859709
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
About Us We were founded in 2012 by Tushar Vashisht and Sachin Shenoy, and incubated by Microsoft Accelerator. Today, we happen to be India's largest and most loved health & fitness app with over 4 million users from 220+ cities in India. What makes us unique is our ability to bring together the power of artificial intelligence powered technology and human empathy to deliver measurable impact in our customers' lives. We do this through our team of elite nutritionists & trainers working together with the world's first AI powered virtual nutritionist -
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