Customer Delight Officer Jobs in Delhi - Jindal Intellicom
Customer Delight Officer
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- The Housekeeping Administrator supports and reports to the Executive Housekeeper.
- This position oversees all clerical and administrative functions for the housekeeping division. This includes and is not limited to the managing and maintaining of reports, performance measuring tools, reporting logs, Inventory logs, internal communications, requisitioning functions, audit results management, Inspection data entry, time and attendance functions and other aspects of crew management and support.
- This position will oversee managing and maintaining various reports that are required to support the Housekeeping and Laundry operation.
- These reports may include and are not limited to inspection reports, time and attendance reports, general crew reports, bed bug reports, trend reports, condition reports, compliance reports and overall operational reports.
- Will manage and maintain various logs. The logs may include and are not limited to guest resolution logs, do not disturb logs and various operational logs required to support the housekeeping operation.
- Various schedules will be managed and maintained which may include but is not limited to training schedules, work schedules, inspection schedules and other schedules required to support the Housekeeping and Laundry operation.
- Will have a role in the managing and preparation of the appraisal process. This will include and is not limited to the scheduling of performance appraisals, as well as the documenting of the process as required by company policy.
- This position will manage and maintain various programs which may include and is not limited to the gift and gear program and revenue reporting for the laundry, floral cart, mini-bar and tuxedo programs as well as various other programs.
- Other duties will include and are not limited to managing the Performance Management Tool. This will entail data entry, reporting, communicating results, and maintaining the data integrity of the tool.
- Additional duties include the managing of various crew related programs and processes which may include and is limited to the time and attendance functions, sign-on / sign off orientation, uniform requisitioning, boat drill excuse lists and the hotel familiarization and verification process.
- Will maintains a safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Attends mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
Job Particulars
About Company
Jindal Intellicom Limited is a global technology, analytics, and custom solutions company committed to optimising value for our clients and their businesses. The company was initially founded in 2000 to develop ‘intelligence’, share best practices, and develop customised solutions for business problems for the various entities within the Jindal Group.
Today, Jindal Intellicom provides software, analytics, BPO, and ARM (Collections) services to numerous clients in the US, UK, and Australia. We help senior management gather insight across their business lines and make key decisions using our Analytics and Business Intelligence platforms. Our aim is to provide ‘Best-in-Class’ client-focused solutions by combining business understanding, data analytics, and customised software. We strive to co–innovate, co-design, and co–create success. We hold patents on many of the products used by our Indian and international clients. Since 2000 we have successfully provided solutions to business problems across diverse industries such as Manufacturing, Shipping, Retail, and Financial Services. Innovation, integrity, and social responsibility are at the core of our approach to our business.
Jindal Intellicom is a debt free, cash rich, and asset wealthy company. Our 2.5 acre walled campus is located in the heart of New Delhi. The campus also houses residential space for our visiting clients and guests. We are part of the O.P. Jindal Group, one of India’s biggest conglomerates with an employee base of over 75,000 people and annual revenue of over USD 20 billion. Our parent company within the Group is Jindal SAW Limited, which is the world’s largest producer of steel pipes with manufacturing facilities in India, the US, Europe, and the UAE.
Jindal Intellicom is ISO 27001:2013 certified, PCI DSS compliant, and HIPAA compliant. We use the highest physical, network, and process security measures to assure that client data is fully protected.
