Customer Experience And Sales Coordinator Jobs Opening in GeopFX at Pitampura, Rohini, Delhi
Job Description
- Greet and assist visitors, students, and walk-ins with a professional and friendly attitude
- Handle incoming calls, WhatsApp queries, and basic course-related inquiries
- Manage class schedules, attendance tracking, and batch coordination
- Maintain student records and support day-to-day center operations
- Follow up on leads generated via social media, WhatsApp, or walk-ins
- Explain course details, batch timings, and pricing to prospective students
- Convert high-potential leads into registered students through persuasive communication
- Maintain a database of leads, calls, conversions, and follow-ups using basic tools or CRM
- Provide regular updates to management on lead status and conversion pipeline
Key Responsibilities:
1. Customer Experience Management:
-
Be the first point of contact for customer inquiries through phone, email, or chat.
-
Ensure all queries, complaints, and feedback are logged, acknowledged, and resolved in a timely and professional manner.
-
Monitor customer satisfaction metrics and escalate concerns that need management attention.
-
Assist in improving the customer journey by collecting feedback and suggesting process enhancements.
2. Sales Coordination and Support:
-
Coordinate with the sales team to follow up on leads, quotations, order confirmations, and delivery updates.
-
Prepare and send quotations, invoices, and order acknowledgments to clients.
-
Track ongoing orders and ensure timely communication with customers regarding delivery schedules or delays.
-
Maintain CRM systems by updating client interactions, lead progress, and opportunity tracking.
3. Order and Documentation Management:
-
Process sales orders and ensure accuracy of client data, product SKUs, quantities, pricing, and delivery instructions.
-
Liaise with logistics, procurement, and warehouse teams to coordinate the timely fulfillment of orders.
-
Generate regular sales reports, customer service reports, and documentation required for internal analysis or client presentations.
-
Ensure proper filing of contracts, correspondence, and transactional records for audit readiness.
4. Team and Cross-Functional Collaboration:
-
Work closely with the sales, marketing, product, and customer support teams to ensure alignment on customer needs.
-
Share insights from customer interactions to inform product improvements or service enhancements.
-
Help organize promotional campaigns, customer loyalty programs, or sales events as required.
-
Support sales presentations, client onboarding, and product demos when needed.
5. Customer Retention and Upselling:
-
Identify repeat customers and coordinate follow-ups to enhance loyalty and retention.
-
Share product updates, promotions, or new offerings that may be relevant to existing clients.
-
Maintain a database of key accounts and assist in account management strategies.
More information about this Customer Experience and Sales Coordinator Job
Please go through the below FAQs to get all answers related to the given Customer Experience and Sales Coordinator job
- What are the job requirements to apply for this Customer Experience and Sales Coordinator job position?
- Ans: A candidate must have a minimum of fresher as an Customer Experience and Sales Coordinator
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BBA/BBM, MBA/PGDM, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Experience and Sales Coordinator is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Experience and Sales Coordinator position?
- Ans: There are immediate 1 job openings for Customer Experience and Sales Coordinator in our Organisation.
Job Particulars
About Company
GeopFX is a vibrant consulting company established in the mid-2018 and located in Gurgaon. We specialize in providing strategic guidance in the areas of Business, HR, and Digital Marketing. Our goal is to help startups and businesses focused on growth by offering them strategies rooted in data, flexible implementation, and comprehensive support. We excel in improving operational efficiency, boosting a brand's prominence, and speeding up scalable growth across a wide range of industries.
|
|
Hyderabad, Delhi, Bangalore 
Freshers 
Salary not disclosed 
B.Com, BA(Journalism and Mass Communication, Music), BBA/BBM
Delhi
Freshers
Salary not disclosed
B.Com
Delhi, Noida
1 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi
3 to 3+ Years
Salary not disclosed
B.Com, BBA/BBM, BBS, BMS
Delhi, Noida
Freshers
Salary not disclosed
B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
2.5 to 3+ Years
Salary not disclosed
B.Com(Marketing), BBA/BBM, MBA/PGDM, Master in Marketing
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
BBA/BBM, BCA
Delhi
0.6 to 2 Years
Salary not disclosed
B.Com, BA
Delhi, Mumbai
1 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Hyderabad, Delhi, Noida
Freshers
Salary not disclosed
MBA/PGDM(Marketing, Marketing and Business Analytics, Marketing and Finance)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BBS
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
BA
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BE/B.Tech, MBA/PGDM, ME/M.Tech
Nellore, Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, MBA/PGDM
Delhi
Freshers
Salary not disclosed
Diploma, BBA/BBM
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE), Upto 9th Std
Delhi
Freshers
Salary not disclosed
B.Com(Banking and Insurance, Capital Markets, Economics, Finance, Investment Banking, Management, Management & Finance, Marketing, Banking & Capital Markets), BBA/BBM
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE), BBS
Delhi
Freshers
Salary not disclosed
M.Com, BBA/BBM, MBA/PGDM, PG Diploma, Master in Marketing, Other Post Graduate 
