Customer Experience Associates Jobs in Bangalore - Zoomcar India Pvt Ltd
Job Description
Catering to Customer related queried in Zoomcar India Pvt LtdFreshers and Experience candidates can applyHindi and English is mandatoryEductaion: 12th or PUC, Diploma, any Graduate or Post Grad
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Job Particulars
Education Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MSc, MSW, PG Diploma, 12th Pass (HSE), BFA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id248212
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Zoomcar is the first company in India to focus on self-drive car rental, in contrast to earlier companies in India that focused on chauffeur-driven rentals. Zoom car was founded by David Back and Greg Moran in February 2013 in Bangalore, India. As of October 2016, the company operates a fleet of over 2,000 vehicles in 12 cities across the country: Bangalore, Delhi, Gurgaon, Mumbai, Navi Mumbai, Kolkata, Chennai, Pune, Hyderabad , Chandigarh, Jaipur, Mysore, Ahmedabad, and Vizag
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