Customer Experience Champion Jobs Opening in Silres Energy Solutions Private Limited at T. Nagar, Chennai

Customer Experience Champion

Silres Energy Solutions Private Limited

1 Years

33300 - 41600 Monthly

Expired

Posted: 13 Jul 22

Job Description

The Objectives of this role include

Directly leads all aspects of a team of a max of 10 Individual Contributors, can include Sales Team, Operations Team and Customer Experience Specialists.
Partner closely with Sales and Operations Team in their respective region
Ensure timely submission and follow-up on all call’s information submitted across businesses
Arrange Client meetings with the Sales Team
The goal is to help the company grow by bringing in customers and developing business
Correspondence to clients like clarifications, queries, and other details about our business
Convincing customer to close the lead and grow the business
Follow up with the client, may include site visit as well
Relationship management
Drive to engage clients on new products and features
Understanding customer journey thoroughly
Coordinating for customer’s requests with internal stakeholders (ops team, survey team)
Coordinating for customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company and ask questions to understand customer requirements to close sales
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Directly communicating between Client and SunEdison’s team and performance management
Manage and coordinate inter-team-members relationships
Team level Key Performance Indicators
Bridge the gap between client, sales team and operations team for Solar Panels
Noting down customer’s requests exhaustively
Ultimate focus on delighting the customer
Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
Ensuring all teams deliver to customer in their respective TAT

Position Experience

Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

Graduation in any discipline.

Desired Technical Skills

MS Excel tools and Basic CRM Tools

Desired Soft Skills

Should have attention to detail
Communication Skill (Verbal and Written)
Interpersonal Skills
Analytical & Problem-Solving Skills

Language Proficiency

English- Must Have
Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

More information about this Customer Experience Champion Job

Please go through the below FAQs to get all answers related to the given Customer Experience Champion job

What are the job requirements to apply for this Customer Experience Champion job position?
- Ans: A candidate must have a minimum of 1 year experience as an Customer Experience Champion

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 33300 and 41600 Monthly. The Salary will depend on the interview. This Customer Experience Champion is a Full Time in Chennai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Experience Champion is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Experience Champion position?
- Ans: There are immediate 1 job openings for Customer Experience Champion in our Organisation.
Who is eligible to apply for this Customer Experience Champion job?
- Ans: The mentioned job is open to both Male and Female candidates.

Job Particulars

Role customer service tech support

Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate

Who can apply Experienced (1 Years)

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id1527942

Job Category Tech Support

Locality Address T. Nagar

State Tamil Nadu

Country India

About Company

Who we are

Silres Energy Solutions Private Limited is a subsidiary company under parent company SunEdison Infrastructure.

SunEdison, one of the best solar companies and a leading pioneer of the Indian solar industry, is rebuilding its business in India and globally. Bringing some of the best solar products in India, SunEdison company’s latest offerings will focus on distributed energy in C&I, rural energy (like solar water pumps), home and street lighting systems, SME, residential segments, and emerging technologies (like waste heat to power). We have built solar projects in 8000+ locations across 15+ states. We have achieved 25000+ installations and 50+ microgrid projects.

Our Vision

SunEdison envisions a future, where renewable energy is an affordable solution to sustainable living and creating an affordable uninterrupted supply of alternative energy is our contribution to a greener planet.

Customer Experience Champion Jobs Opening in Silres Energy Solutions Private Limited at T. Nagar, Chennai