Job Description:
• End to end issue resolution and follow up
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders or assist the customer in placing orders
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions are taken
• Research answers or solutions as needed
Requirements:
• Excellent communication skills (Written and vocal)
• Candidates with prior experience with an email/chat support process from adaptive customer experience centres. Exceptions can be from customer-centric processes like Expedia.
• Freshers with exceptional written skills can be considered
• Educational qualifications - Graduate in any discipline
• Willing to work in rotational shifts and week off’s
• Ability to work in a highly charged and dynamic environment
• Minimum typing speed of 50 WPM with an accuracy of 90%
