Customer Experience Lead Jobs in Delhi - ExclusiveLane
Customer Experience Lead
ExclusiveLane
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 22 Sep 20
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Handling all the customer queries for ExclusiveLane.com & other marketplaces
2. Strategizing & implementing the processes with different departments to enhance the customer experience
3. Taking customer feedback post-sales & escalating the relevant feedback to the concerned teams
4. Working on regular follow-ups with the customers for any pending issue, delayed dispatch of the product, or delayed delivery
5. Working on weekly report generation & compilation of the customer queries with suggested improvements
1. Handling all the customer queries for ExclusiveLane.com & other marketplaces
2. Strategizing & implementing the processes with different departments to enhance the customer experience
3. Taking customer feedback post-sales & escalating the relevant feedback to the concerned teams
4. Working on regular follow-ups with the customers for any pending issue, delayed dispatch of the product, or delayed delivery
5. Working on weekly report generation & compilation of the customer queries with suggested improvements
Skill(s) required
Learn these skills on Internshala Trainings
Learn Business Communication
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 13th Sep'20 and 18th Oct'20
3. are available for duration of 3 months
4. are from Delhi, Noida, Noida, Noida, Noida and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Should have an experience of 0-2 yrs and freshers can also apply
2. Should be graduate in any stream
3. Should have excellent communication skills both written & oral
Perks
Additional Information
Location: Sector-3, Noida (near sector-16 metro station), U.P. It’s a day shift.
Number of openings
3
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id999321
Job Category Diploma , Tech Support
Locality Address
State Delhi
Country India
About Company
ExclusiveLane
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