Customer Experience Specialist Jobs in Gurgaon - UrbanClap

Customer Experience Specialist
2012 - 2018
400000 - 500000 Per Year
Customer Experience Specialist Jobs in Gurgaon - UrbanClap
Last Date 10 Nov 2018

UrbanClap - Job Details

Date of posting: 11 Sep 18
Job Description:
  • As a customer experience specialist, you are responsible for ensuring that UrbanClap’s customers have a phenomenal experience. 
  • Hence, this role goes much beyond being a simple call center agent. 
  • You will be expected to interact with customers to understand their needs, and find them the right service provider for completion of personal projects. 
  • Additionally, you will be expected to build a relationship with the customer and push them for conversion. 
  • Bottom line, make our customers love us 
Job responsibilities.
  • Contact our customers who have put in requests on UrbanClap.
  • Understand their needs and pick up on additional or missing details.
  • Identify and overcome objections.
  • Take the customer through the sales process.
  • Obtain customer information.
  • Ensure customers get enough number of quotations from providers .
  • Follow up regularly to ensure lead conversion.
  • Maintain customer/potential customer data base.
  • Complete records of telephonic interactions, orders and account.
  • Regularly update the Business Development with customer-provider issues.
  • Provide email, chat and face book support to customers 
Job requirements:
  • Fast and accurate typing skills.
  • Ability to think through a business both strategically and operationally.
  • Strong interpersonal, time management, and problem solving skill.
  • 0-2 years of experience in providing customer services 

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About UrbanClap

The local and home services industry is very fragmented and unorganized. Prior to UrbanClap, hiring a plumber, beautician, yoga trainer, math tutor etc. was a painful process. There were no standards, no concept of trust, pricing inefficiencies etc. In a nutshell, the industry was shackled in the “yellow pages” era, and had seen no fundamental innovation for far too long. The UrbanClap team is young and passionate, and we see a massive disruption opportunity in his industry. By leveraging technology, and a set of simple yet powerful processes, we wish to build a platform which can organize the world of services - and bring them to your finger-tips.We believe there is immense value (akin to serendipity) in bringing together customers and professionals looking for each other. In the process, we hope to impact the lives of millions of service entrepreneurs, and transform service commerce they way Amazon transformed product commerce. 
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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UrbanClap recruiting Customer Experience Specialist candidates nearby Gurgaon.UrbanClap vacancies for Customer Experience Specialist is recruited through Written-test, Face to Face Interview etc.
UrbanClap Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Experience Specialist position in UrbanClap. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the UrbanClap recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of UrbanClap and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of UrbanClap and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in UrbanClap and near your city and get a secured career.