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Customer Experience Specialist Jobs in Gurgaon - UrbanClap

Customer Experience Specialist

UrbanClap
Expired

Posted: 11 Sep 18

Job Description

Job Description:
  • As a customer experience specialist, you are responsible for ensuring that UrbanClap’s customers have a phenomenal experience. 
  • Hence, this role goes much beyond being a simple call center agent. 
  • You will be expected to interact with customers to understand their needs, and find them the right service provider for completion of personal projects. 
  • Additionally, you will be expected to build a relationship with the customer and push them for conversion. 
  • Bottom line, make our customers love us 
Job responsibilities.
  • Contact our customers who have put in requests on UrbanClap.
  • Understand their needs and pick up on additional or missing details.
  • Identify and overcome objections.
  • Take the customer through the sales process.
  • Obtain customer information.
  • Ensure customers get enough number of quotations from providers .
  • Follow up regularly to ensure lead conversion.
  • Maintain customer/potential customer data base.
  • Complete records of telephonic interactions, orders and account.
  • Regularly update the Business Development with customer-provider issues.
  • Provide email, chat and face book support to customers 
Job requirements:
  • Fast and accurate typing skills.
  • Ability to think through a business both strategically and operationally.
  • Strong interpersonal, time management, and problem solving skill.
  • 0-2 years of experience in providing customer services 

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id475131
Locality Address
Country India

About Company

The local and home services industry is very fragmented and unorganized. Prior to UrbanClap, hiring a plumber, beautician, yoga trainer, math tutor etc. was a painful process. There were no standards, no concept of trust, pricing inefficiencies etc. In a nutshell, the industry was shackled in the “yellow pages” era, and had seen no fundamental innovation for far too long. The UrbanClap team is young and passionate, and we see a massive disruption opportunity in his industry. By leveraging technology, and a set of simple yet powerful processes, we wish to build a platform which can organize the world of services - and bring them to your finger-tips.We believe there is immense value (akin to serendipity) in bringing together customers and professionals looking for each other. In the process, we hope to impact the lives of millions of service entrepreneurs, and transform service commerce they way Amazon transformed product commerce. 
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