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Customer Happiness Warrior Jobs in Bangalore - Exotel

Customer Happiness Warrior
Exotel
Exotel
Last Date 09 Dec 2017

Exotel - Job Details

Date of posting: 10 Oct 17

  • Support at Exotel is different. 
  • The goal is not just to deliver help to our customers, but to deliver happiness. 
  • It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
  • Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

 Skills we’re looking for in a person:

  • You're empathetic to customers and can easily put yourself in their shoes. 
  • You listen and understand well. 
  • You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. 
  • Your job is to make the customer feel empowered and happy after each interaction.
  • You love solving problems and have the ability to provide solutions to technical problems that customers face. 
  • You never give up when you don't know the answer right away.
  • You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • You write well. 
  • You know exactly what word or punctuation to use based on the context.
  • As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

Job responsibilities:

  • You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most),Network operations, Customer Success, Product and Finance teams.
  • You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
  • Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
  • Maintain our knowledge base site. 
  • Write, edit and help create content whenever necessary.
  • We work 24*7, considering we now are expanding geographically. 
  • We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

Qualifications:

  • A Customer Happiness Warrior should possess a Bachelor’s degree.

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Job Role : Others

About Exotel

Exotel is one of Southeast Asia's largest cloud telephony companies. Our aim is to help large businesses streamline and bring efficiency to their voice communication.We take away some of the biggest pain points of traditional systems like EPABX and PBX and allow businesses to use world-class APIs to build a reliable communication system.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Exotel recruiting Customer Happiness Warrior fresher’s in Bangalore(Ulsoor ). The Exotel vacancies for Customer Happiness Warrior is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Exotel jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Others job field. The fresher’s applying for Customer Happiness Warrior should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Exotel recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Exotel and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Exotel and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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