Customer Love
FamPay
Expired
Posted: 24 Jul 23
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers' needs, clarify information and provide solutions and alternatives wherever applicable
2. Manage and resolve customer complaints, escalate to customer support head when necessary
3. Build sustainable relationships and trust with customers through an open communication
4. Provide accurate & complete information to improve customer satisfaction leading to noticeable results
5. Maintain records of every interaction and forward to concerned team member whenever necessary
1. Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers' needs, clarify information and provide solutions and alternatives wherever applicable
2. Manage and resolve customer complaints, escalate to customer support head when necessary
3. Build sustainable relationships and trust with customers through an open communication
4. Provide accurate & complete information to improve customer satisfaction leading to noticeable results
5. Maintain records of every interaction and forward to concerned team member whenever necessary
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Prior internship experience in a customer-facing role
2. Strong listening, written, and verbal communication skills
3. Customer focus and adaptability to different personality types
4. Ability to multi-task, set priorities and manage time effectively
5. Must be fluent in English & Hindi
Perks
Number of openings
5
Certificate: Will be provided at the end of the Internship
Job Particulars
Education BBA/BBM, Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1868309
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
FamPay
Jobs By Location
Bangalore
Pune
Chennai
Ahmedabad
Noida
Delhi
Gurgaon
Mumbai
Kolkata
Hyderabad
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
