Customer Operations – Analyst- Non-Voice (CHAT) Jobs in Pune - EClerx
Job Description
Customer Operations – Analyst- Non-Voice (CHAT)
Location: Pune
Experience level: Min: 1.0 yrs To Max: 2.0 yrs
Department: Customer Operations
Country: India
State / Province: Maharashtra
City / Township: Pune
Employment Type: Full-Time
Eligibility Requirements:
- Graduate (New or experienced; Undergraduate with a minimum of six months’ work experience
- Flexibility to work night rotational and graveyard shifts
- (B.E, B.Tech, M.E, M.Tech candidate not eligible for this post)
Responsibilities:
- Analyse and verify customer accounts using available data
- Respond to customer queries about products and services via chat
- Check account service status using eClerx diagnostic tools
- Act proactively to resolve customer issues and provide feedback to prevent future reoccurrences Troubleshoot technical issues related to modems and routers and work cross-functionally as a customer advocate, communicate customer pain points and successes
- Apply subject matter expertise on clients business rules, customer interaction policies and support tools
- SUGGESTION: Work with customer service managers and team leads on agent quality, SLA, and KPI monitoring
- SUGGESTION: Identify process improvement opportunities or necessary process changes for better data collection
Required Expertise:
- Basic knowledge of hardware: modems; routers and technical troubleshooting
- High standard of professionalism; Excellent written and verbal communication skills
- Analytical mind-set with the ability to quickly assimilate process knowledge
- Strong team player able to assist team members
- Reliable attendance
- Strong understanding of web technologies and cable setup
- Basic knowledge of Excel and computer software applications like Ms Office
Benefits: We believe great people make a great organization. As an eClerx team member, you will benefit from:
- Access to technical and management training courses
- Learning from and interacting with industry Subject Matter Experts and team mentorship
- Opportunities to learn best practices across diverse clients, industries and domains
Job Particulars
Role others
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id654794
Job Category 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore and Thailand.
Jobs By Location
Pune
Ahmedabad
Mumbai
Kolkata
Noida
Hyderabad
Bangalore
Gurgaon
Chennai
Delhi
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
