Customer Quality Assurance Jobs in Mumbai - For a client of TeamLease Services Ltd
FEATURED JOBCustomer Quality Assurance
1 to 3 Years 
15000 - 25000 Monthly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate 
Job Description
Role:
Executive - Customer QA
Position Title:
Executive – Customer QA
Department:
Quality Assurance
Grade/Level:
Associate Off Role
Reporting To:
Manager – Customer QA
Reportees :
0
Organisational Chart :
Not Applicable
Key Purpose of the Job (Position Summary)
The incumbent is responsible for daily & Monthly MIS activities in customer quality. This includes sorting of Data with respect to Phenomenon, CFA & Plant wise classification.
The position is also responsible for auditing CFA’s with respect to 5S adherence & Releasing Score on the Same Day through Mail.
KEYPERFORMANCE AREAS
· Ensure Accurate & Timely Preparation of MIS Data.
· N(ABC) Audit & Scoring of CFA’s.
· Claim Stratification with respect to Early usage, Premature & Warranty
· Updating Monthly Claim Dashboard.
· Enlisting of Sample Submission in SAP.
Analysis, MIS and Reporting
· Consolidation of MIS Claim Data from SAP, Dashboard & Power Bi and verifying the accuracy inline.
· Good Analysis and interpretation skills to deliver as per the Requirement.
· Good Knowledge on Computer Tools, Customer Complaints & Claims.
· Prepare Daily, weekly & Monthly report on status of complaints and actions taken in CQ portal.
Education and Experience Required
Education:
B.Sc or any degree with MS Office & SAP is an added advantage
Experience:
Work experience of 2-4 Years
