Customer Relation Executive Jobs Opening in Melker finance&Leasing pvtLTD at kakkanad, Kalamassery, Kaloor, Kozhikode, Kochi, Palakkad
Job Description
Job Overview:
As a Customer Relation Executive at Melker Finance, you will be the face of the company, serving as the first point of contact for customers. Your role is to engage with clients, understand their financial needs, offer appropriate products and solutions, and maintain long-term relationships. You will be responsible for ensuring customer satisfaction, resolving queries, and supporting overall business growth through excellent service and communication.
Key Responsibilities:
1. Customer Engagement
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Greet walk-in clients and respond to incoming calls and inquiries in a professional manner.
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Understand the customer’s financial needs and suggest appropriate products such as personal loans, gold loans, fixed deposits, and investment options.
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Provide accurate information about products, terms, interest rates, and eligibility criteria.
2. Relationship Building
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Maintain strong relationships with existing clients to promote repeat business and referrals.
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Assist in client onboarding, including document collection, KYC verification, and account setup.
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Follow up with clients regarding product renewals, interest payments, and pending documentation.
3. Customer Support & Service
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Handle customer queries and concerns related to loan processing, repayment schedules, EMI details, and other account-related services.
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Coordinate with internal teams (collections, credit, operations) to resolve issues quickly and efficiently.
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Escalate unresolved concerns to the branch head or relevant department as needed.
4. Sales Support
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Work with the sales team to help achieve branch targets and cross-sell financial products.
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Maintain customer interaction logs and update CRM systems regularly.
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Support field staff by scheduling appointments or follow-ups for lead conversion.
5. Compliance & Documentation
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Ensure all customer interactions and transactions adhere to RBI guidelines and company policies.
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Assist in the preparation and verification of loan applications and agreements.
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Handle confidential customer data with integrity and discretion.
Required Qualifications:
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Education: Graduate in Commerce, Finance, Business Administration, or a related field
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Language: Proficiency in English and local language(s)
Key Skills & Attributes:
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Strong interpersonal and communication skills
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Customer-first attitude with a pleasant personality
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Ability to understand financial products and explain them clearly
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Basic knowledge of financial services (loans, deposits, etc.)
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Good organizational and time management skills
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Proficient in MS Office and CRM software
More information about this Customer Relation Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relation Executive job
- What are the job requirements to apply for this Customer Relation Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relation Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relation Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relation Executive position?
- Ans: There are immediate 1 job openings for Customer Relation Executive in our Organisation.
Job Particulars
About Company
Kochi 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BHM, Other Graduate
Kochi
Freshers
Salary not disclosed
Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Kochi
Freshers
Salary not disclosed
Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Kochi
Freshers
Salary not disclosed
Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BSW
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE) 
