Customer Relations Associate Jobs Opening in A.K. Food & Beverages at Vasant Kunj, Delhi
Job Description
Job Description: As a Customer Relations Associate at our company, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued consumers. This entry-level position is ideal for freshers who are passionate about delivering exceptional service and eager to embark on a rewarding career in customer relations.
1. Customer Support: Provide timely and professional assistance to customers via various channels including phone, email, and social media platforms. Address inquiries, resolve complaints, and offer solutions to ensure a seamless customer experience.
2. Order Management: Process customer orders accurately and efficiently, ensuring orders are fulfilled in a timely manner. Coordinate with internal departments such as logistics and warehouse teams to track orders and resolve any issues that may arise.
3. Product Knowledge: Develop a comprehensive understanding of our chicken products. Educate customers on product offerings and assist with product selection based on their preferences and customised needs.
4. Issue Resolution: Handle customer complaints and escalations with empathy and professionalism. Investigate the root cause of issues, implement corrective actions, and follow up with customers to ensure satisfaction and retention.
5. Client Relationship Management: Build and nurture strong relationships with clients by understanding their needs, preferences, and expectations, and proactively seeking opportunities to add value and exceed their satisfaction.
6. Feedback Collection: Proactively gather feedback from customers regarding their experience with our products and services. Compile feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
7. Documentation: Maintain accurate records of client interactions, transactions, and feedback in the CRM system, ensuring data integrity and accessibility for future reference.
Qualifications:
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly and concisely.
- Excellent interpersonal skills, with a customer-centric approach and a passion for delivering exceptional service.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office suite and familiarity with CRM software is preferred.
- Fresh graduates are encouraged to apply; prior experience in customer service or hospitality industry is a plus but not required.
Benefits:
- Opportunity for career growth and advancement
- Training and development programs
- Positive, Uplifting and Collaborative work environment
Join AK Food & Beverages and embark on a rewarding journey to deliver excellence in customer relations in the dynamic F&B industry! Apply now to be part of our dedicated team.
More information about this Customer Relations Associate Job
Please go through the below FAQs to get all answers related to the given Customer Relations Associate job
- What are the job requirements to apply for this Customer Relations Associate job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Relations Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BHM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Relations Associate is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relations Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relations Associate position?
- Ans: There are immediate 1 job openings for Customer Relations Associate in our Organisation.
Job Particulars
About Company
A.K. Food & Beverages is a rapidly growing, pre-funding yet profitable startup at the forefront of revolutionizing India's protein supply chain. We are dedicated to providing high-quality, ethically sourced meat products, currently dominating the Business-to-Business (B2B) segment by catering extensively to the Hotels, Restaurants, and Catering (HoReCa) sector. Our core mission is to bridge the gap between discerning culinary needs and reliable, quality-assured meat supply, built on a foundation of stringent operational efficiency, robust cold chain integrity, and unwavering commitment to food safety standards.
In a market valued at approximately USD 4.09 billion in 2023 and projected to reach USD 9 billion by 2035 with a CAGR of 6.504%, Nohm Nohm Foods is strategically positioned to capture significant growth. This exponential expansion is driven by India's accelerating urbanization, with nearly 600 million people expected to reside in urban areas by 2031, coupled with a notable rise in disposable incomes (averaging ₹2.14 lakh in 2023-24). These macro trends fuel a surging demand for convenient, high-quality food solutions and protein-rich diets, as evidenced by the ~78% protein consumption rate in urban households by 2021.
Beyond our established B2B success, A.K. F&B is embarking on an ambitious expansion into the Direct-to-Consumer (D2C) market. This strategic pivot involves a complete brand rebuild from the ground up, encompassing new brand identity, logo, innovative packaging, cutting-edge website development, precise brand positioning, and meticulously planned product rollouts through both retail stores and our own online platform. We are leveraging the e-commerce boom, which saw over US$ 4.32 billion in investments in 2019, to enhance accessibility and reach for our new D2C offerings.
Our operations are characterized by a hands-on approach to processing units, meticulous livestock sourcing, and dynamic inventory management, ensuring that every client order, whether B2B or D2C, is translated into precise production and dispatch plans. We pride ourselves on a rapid-paced, multidisciplinary environment where every team member is encouraged to wear multiple hats, fostering continuous learning and skill development across various functions, from operations to cutting-edge branding and digital marketing. A.K. F&B is not just a food company; it's an innovation hub building the future of meat consumption in India.
Delhi 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
1 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
