Customer Relations Executive Jobs in Mumbai,Navi Mumbai - Weizmann Forex Ltd.
Customer Relations Executive
Job Description
- Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Good Communication Skills with Fluent English
- Having good command on MS Office Suite
- Preferably with an experience of 1-2 years in a BPO/KPO, won't say no to a fresher.
- Should be able to work under pressure situations and handle customer grievances well.
Job Particulars
About Company
Tranquil Forex Solutions Ltd -
DoorstepForex.com is India's largest Foreign Exchange marketplace. Created in 2015, DoorstepForex.com was formed to cater to all Forex needs of international travelers from the comfort of their home or office. As the name suggests, we stand for the utmost convenience to buy, sell or remit more than 20 different currencies from a single marketplace.
DoorstepForex offers multiple Forex product options including currency notes, traveler's cheques and prepaid Forex cards besides the overseas money transfer facility and foreign currency demand drafts. Today, we provide delivery of all these products in more than 60 cities across India and service all segments of international travelers including leisure travelers, students pursuing or looking to pursue education overseas, business travelers, patients traveling overseas for medical treatment and emigrants. Committed to providing superior services to customers, our drive for innovative technology development is unparalleled in the industry.
