Customer Relations Executive Jobs Opening in Martial Motors Pvt Ltd at Hubli, Hubli-Dharwad
Customer Relations Executive
Job Description
Qualifications
- Strong Interpersonal Skills and Communication abilities
- Proficiency in Client Relations and ensuring Customer Satisfaction
- Excellent Customer Service skills
- Ability to work effectively as part of a team
- Experience in the automotive industry is a plus
- Bachelor's degree in Business, Communications, or a related field is preferred
Key Responsibilities
1. Customer Interaction & Support
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Act as the first point of contact for customers via phone, email, chat, or in-person interactions.
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Understand customer needs, queries, and concerns to provide prompt and effective solutions.
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Handle inbound calls and respond to inquiries regarding products, services, and company policies.
2. Relationship Management
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Build and maintain long-term relationships with customers to encourage loyalty and repeat business.
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Proactively communicate with clients to update them about new products, offers, or policy changes.
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Follow up with customers post-purchase to ensure satisfaction and collect feedback.
3. Issue Resolution & Complaint Handling
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Address customer grievances quickly and professionally.
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Escalate complex issues to higher management or relevant departments when needed.
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Ensure that all customer complaints are resolved within defined timelines.
4. Sales Support & Cross-Selling
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Assist the sales team by generating leads and providing insights into customer preferences.
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Promote new products, services, and ongoing offers during customer interactions.
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Upsell and cross-sell relevant products or services based on customer needs.
5. Documentation & Reporting
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Maintain accurate customer records, including inquiries, complaints, and resolutions.
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Update customer information in the company’s CRM system or database.
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Prepare periodic reports on customer satisfaction, complaint trends, and service performance.
6. Coordination & Teamwork
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Work closely with sales, marketing, accounts, and operations teams to resolve customer-related issues.
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Provide feedback to the management team regarding customer expectations and market trends.
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Participate in training sessions to stay updated on company products, services, and policies.
Skills & Competencies Required
1. Communication Skills
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Excellent verbal and written communication skills in English and local languages.
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Ability to explain complex information clearly and professionally.
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Active listening skills to understand customer needs effectively.
2. Customer Handling Skills
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Empathy, patience, and a customer-first attitude.
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Ability to stay calm and polite even when handling challenging situations.
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Persuasive skills to retain dissatisfied customers and encourage loyalty.
3. Problem-Solving Abilities
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Quick decision-making to resolve issues efficiently.
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Analytical skills to understand recurring problems and propose solutions.
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Ability to handle multiple queries and complaints simultaneously.
4. Technical Knowledge
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Basic computer skills and familiarity with CRM software.
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Knowledge of MS Office, emails, and online communication platforms.
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Comfort in handling customer-related databases and tools.
5. Time & Task Management
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Ability to manage a high volume of calls and emails efficiently.
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Prioritize urgent customer requests and ensure timely responses.
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Meet deadlines while maintaining service quality.
More information about this Customer Relations Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relations Executive job
- What are the job requirements to apply for this Customer Relations Executive job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Customer Relations Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relations Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relations Executive position?
- Ans: There are immediate 1 job openings for Customer Relations Executive in our Organisation.
