Customer Relations Representative Jobs Opening in Sameer Art & Craft at C Scheme, Jaipur
Job Description
We are seeking a Customer Relations Representative to join our team. The ideal candidate will be a skilled communicator with a passion for delivering exceptional customer service.
Responsibilities
- Communicate with customers via phone and email in a professional and friendly manner
- Provide information about products and services
- Analyse customer inquiries and provide appropriate solutions
- Upsell products or services when opportunities arise
- Perform data entry tasks accurately and efficiently
Qualifications
- Proficient in English
- Excellent phone etiquette skills
- Strong communication skills
- Ability to analyze customer needs effectively
- Previous experience in customer service is advantageous
Key Responsibilities
Customer Interaction and Relationship Building
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Serve as the front-line contact for customer inquiries through phone, email, chat, or in-person (where applicable).
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Respond promptly and professionally to customer questions, concerns, and feedback.
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Build long-term relationships with customers by understanding their needs, offering relevant solutions, and ensuring satisfaction.
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Maintain a friendly, respectful, and empathetic tone with all customer communications, regardless of the nature of the inquiry.
Issue Resolution and Complaint Management
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Investigate and resolve customer issues efficiently and accurately, ensuring a timely turnaround.
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Log, monitor, and track open cases or service tickets using CRM systems or customer support software.
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Follow up with customers to ensure that problems have been satisfactorily resolved and offer additional assistance if needed.
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Escalate unresolved or complex issues to higher-level support or specialized departments when appropriate.
Information Management and Reporting
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Accurately document all customer interactions and resolutions in the CRM or designated support platform.
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Provide detailed feedback on recurring issues, customer pain points, or service gaps to help improve products, services, and internal processes.
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Generate customer satisfaction reports and contribute to performance metrics, such as response times, resolution rates, and Net Promoter Scores (NPS).
Team Collaboration and Communication
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Collaborate with internal teams such as Sales, Marketing, Product Development, and Technical Support to address customer needs and feedback.
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Participate in team meetings, knowledge-sharing sessions, and training workshops.
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Assist in developing and updating internal FAQs, customer self-help content, and training manuals.
Process and Policy Adherence
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Follow company policies, customer service standards, and data protection guidelines (e.g., GDPR, CCPA).
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Keep up to date with product and service changes to provide accurate information to customers.
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Identify opportunities to improve efficiency in the customer support process and share suggestions with management.
More information about this Customer Relations Representative Job
Please go through the below FAQs to get all answers related to the given Customer Relations Representative job
- What are the job requirements to apply for this Customer Relations Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relations Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Relations Representative is a Full Time in Jaipur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relations Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relations Representative position?
- Ans: There are immediate 1 job openings for Customer Relations Representative in our Organisation.
Job Particulars
About Company
Jaipur 
0.6 to 3+ Years 
Salary not disclosed 
B.Com, BA, BBA/BBM, BSc, Other Graduate
Jaipur
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Delhi, Faridabad, Gurgaon, Jaipur, Ghaziabad, Noida
0 to 12 Years
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, 12th Pass (HSE), B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
2.5 Years
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BFA, BSW
Jaipur
Freshers
Salary not disclosed
BA, BBA/BBM, B.Design, B.FashionTech
Jaipur
Freshers
Salary not disclosed
BA, BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
B.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc
Jaipur
Freshers
Salary not disclosed
BA, BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
BBA/BBM
Jaipur
Freshers
Salary not disclosed
MBA/PGDM
Jaipur
3+ Years
Salary not disclosed
BE/B.Tech, MBA/PGDM, Master in Marketing 
