Customer Relations Specialist Job in Zooboop at Delhi

Job Summary: Zoobop is seeking an Intelligent, enthusiastic and self-motivated individual that is seeking to work in a startup environment. The candidate will need to oversee the customer & seller support related activities while also coordinating any logistics-related issues. The candidate should have excellent communication skills (in English) and should be solution-oriented. 

Key Responsibilities

Customer Support & Relationship Management

• Develop strong customer relationships and be responsible to resolve queries of customers through E-mail and Chat within the assigned timeline.

• Manage and take ownership of the resolution process for all customer related issues.

• Offer to call the customer at their convenience should they have questions that may be better

  answered over the phone rather than through chat/email.

• Ensure customers- queries/escalations are managed with high accuracy/relevance within the

  agreed SLA/TAT.

  Operations Management

• Responsible for the service delivery operations including coordination with vendors and logistic service providers for customer deliveries

• Follow- up with Vendors / Logistics Partners and handling problem resolution

• Delivery tracking and invoice coordination with vendors.

• Making reports on Excel

• Resolve any vendor-related complaints/issues

  Required Skills and Experience

• 3+ years of work experience in customer support roles with at least 1 year of experience in a B2C E-commerce based company

• Should have experience in handling logistics/delivery related matters

• Effective reading and writing English communication skills.

• Required to have good time management skills with attention to detail

• Should be conversant with online shopping and e-commerce

• Ability to communicate clearly and effectively with customers on Calls, Emails Chat.

• Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of

  Microsoft Office

• Education: Undergraduate degree / diploma

  Job Timings

• 6 Days a week – Monday to Saturday

• Timings: 9:30am to 6:30pm