Customer Relations Specialist Jobs in Delhi - Zooboop
HOT JOBCustomer Relations Specialist
1 to 3+ Years 
25000 - 35000 Monthly 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
Job Summary: Zoobop is seeking an Intelligent, enthusiastic and self-motivated individual that is seeking to work in a startup environment. The candidate will need to oversee the customer & seller support related activities while also coordinating any logistics-related issues. The candidate should have excellent communication skills (in English) and should be solution-oriented.
Key Responsibilities
Customer Support & Relationship Management
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Develop strong customer relationships and be responsible to resolve queries of customers through E-mail and Chat within the assigned timeline.
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Manage and take ownership of the resolution process for all customer related issues.
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Offer to call the customer at their convenience should they have questions that may be better
answered over the phone rather than through chat/email.
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Ensure customers- queries/escalations are managed with high accuracy/relevance within the
agreed SLA/TAT.
Operations Management
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Responsible for the service delivery operations including coordination with vendors and logistic service providers for customer deliveries
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Follow- up with Vendors / Logistics Partners and handling problem resolution
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Delivery tracking and invoice coordination with vendors.
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Making reports on Excel
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Resolve any vendor-related complaints/issues
Required Skills and Experience
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3+ years of work experience in customer support roles with at least 1 year of experience in a B2C E-commerce based company
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Should have experience in handling logistics/delivery related matters
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Effective reading and writing English communication skills.
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Required to have good time management skills with attention to detail
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Should be conversant with online shopping and e-commerce
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Ability to communicate clearly and effectively with customers on Calls, Emails Chat.
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Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of
Microsoft Office
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Education: Undergraduate degree / diploma
Job Timings
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6 Days a week – Monday to Saturday
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Timings: 9:30am to 6:30pm
Job Particulars
About Company
Zoobop is an e-commerce marketplace (for personal care products) with a difference. We strongly believe that the World should be toxic and cruelty free. Zoobop will be launching its services in Jan 2020 as a one stop shop for customers to be able to check, find and buy “green & safe' personal care products. We will have multiple bands (sellers) on our platform offering a wide variety of green products.
Our aim is to become the de facto green standard for conscientious brands & consumers.
