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Customer Relations Specialist Jobs in Delhi - Zooboop

Customer Relations Specialist
Zooboop
1 to 3+ Years
25000 - 35000 Per Month
Zooboop
Last Date 04 Mar 2020
This Job is Expired

Zooboop - Job Details

Date of posting: 04 Jan 20

Job Summary: Zoobop is seeking an Intelligent, enthusiastic and self-motivated individual that is seeking to work in a startup environment. The candidate will need to oversee the customer & seller support related activities while also coordinating any logistics-related issues. The candidate should have excellent communication skills (in English) and should be solution-oriented. 

Key Responsibilities

Customer Support & Relationship Management

  • Develop strong customer relationships and be responsible to resolve queries of customers through E-mail and Chat within the assigned timeline.

  • Manage and take ownership of the resolution process for all customer related issues.

  • Offer to call the customer at their convenience should they have questions that may be better

    answered over the phone rather than through chat/email.

  • Ensure customers- queries/escalations are managed with high accuracy/relevance within the

    agreed SLA/TAT.

    Operations Management

  • Responsible for the service delivery operations including coordination with vendors and logistic service providers for customer deliveries

  • Follow- up with Vendors / Logistics Partners and handling problem resolution

  • Delivery tracking and invoice coordination with vendors.

  • Making reports on Excel

  • Resolve any vendor-related complaints/issues

    Required Skills and Experience

  • 3+ years of work experience in customer support roles with at least 1 year of experience in a B2C E-commerce based company

  • Should have experience in handling logistics/delivery related matters

  • Effective reading and writing English communication skills.

  • Required to have good time management skills with attention to detail

  • Should be conversant with online shopping and e-commerce

  • Ability to communicate clearly and effectively with customers on Calls, Emails Chat.

  • Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of

    Microsoft Office

  • Education: Undergraduate degree / diploma

    Job Timings

  • 6 Days a week – Monday to Saturday

  • Timings: 9:30am to 6:30pm 

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3+ Years)

About Zooboop

Zoobop is an e-commerce marketplace (for personal care products) with a difference. We strongly believe that the World should be toxic and cruelty free. Zoobop will be launching its services in Jan 2020 as a one stop shop for customers to be able to check, find and buy “green & safe' personal care products. We will have multiple bands (sellers) on our platform offering a wide variety of green products.

Our aim is to become the de facto green standard for conscientious brands & consumers. 

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Zooboop recruiting Customer Relations Specialist Experienced(1 to 3+ Years) candidates candidates nearby Delhi.Zooboop vacancies for Customer Relations Specialist is recruited through Written-test, Face to Face Interview etc.
Zooboop Company recruits a lot of Experienced(1 to 3+ Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi can apply for Customer Relations Specialist position in Zooboop. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Zooboop recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Zooboop and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Zooboop and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Zooboop and near your city and get a secured career.