Customer Relationship Executive Jobs Opening in AUSTRALIAN PROCESS WFH at Kharadi, Pune
Customer Relationship Executive
0 to 3+ Years 
13200 - 49779 Monthly 
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), BBS, Other Graduate 
Job Description
Job Summary:
The Customer Relationship Executive (CRE) is responsible for managing and nurturing relationships with customers to ensure satisfaction, loyalty, and long-term engagement. The role involves direct interaction with clients to understand their needs, resolve their issues, and provide exceptional support and service. The CRE serves as a bridge between the customer and the organization, ensuring communication is clear, services are effectively delivered, and feedback is continuously collected and addressed.
The ideal candidate for this role is a proactive communicator, empathetic listener, and problem solver, with a passion for customer satisfaction. They should possess strong interpersonal skills, a customer-focused mindset, and the ability to work collaboratively across various departments to enhance the overall client experience.
Key Responsibilities:
1. Customer Interaction and Relationship Building:
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Act as the first point of contact for assigned clients or customers.
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Build strong, long-lasting relationships by understanding customer needs, preferences, and expectations.
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Regularly communicate with customers through phone calls, emails, in-person meetings, and virtual platforms to check satisfaction levels and promote engagement.
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Develop a rapport with clients to gain trust and ensure positive business relationships.
2. Customer Support and Issue Resolution:
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Handle customer inquiries promptly and professionally, providing accurate information and assistance.
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Address complaints or concerns raised by customers, ensuring resolution in a timely and satisfactory manner.
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Collaborate with internal departments (such as sales, technical support, logistics, etc.) to resolve customer issues and ensure service delivery standards are met.
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Maintain records of customer interactions, including details of inquiries, complaints, comments, and actions taken.
3. Customer Retention and Loyalty:
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Monitor customer satisfaction and proactively identify clients at risk of churning.
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Implement strategies to retain customers, such as offering solutions, discounts, or improved services where appropriate.
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Conduct follow-ups to ensure customer issues are resolved and expectations are exceeded.
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Work with the marketing and sales teams to promote loyalty programs and customer engagement initiatives.
4. Reporting and Feedback:
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Gather and document customer feedback to help identify trends, potential issues, and areas of improvement.
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Provide regular reports to management on customer satisfaction levels, complaints, and suggestions.
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Use customer insights to contribute to product or service development initiatives.
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Assist in creating customer personas and segments for better service targeting.
5. Administrative and CRM Tasks:
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Maintain and update customer information in the CRM (Customer Relationship Management) system.
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Track and manage customer lifecycle stages, contract renewals, and key account information.
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Ensure accurate documentation of communication, service delivery, and follow-up activities.
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Prepare reports, proposals, or presentations for internal use or customer meetings when required.
Required Skills and Competencies:
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Excellent Communication Skills: Ability to convey information clearly and empathetically, both verbally and in writing.
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Customer-Centric Attitude: Demonstrated commitment to providing outstanding service and maintaining customer satisfaction.
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Problem-Solving Ability: Capability to analyze customer concerns, think critically, and implement effective solutions.
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Time Management: Ability to prioritize tasks and manage multiple accounts or interactions efficiently.
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Interpersonal Skills: Strong relationship-building capabilities with internal and external stakeholders.
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Attention to Detail: Keen focus on accuracy and consistency in customer data and communication.
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Technical Proficiency: Familiarity with CRM systems, email platforms, Microsoft Office Suite, and other customer support tools.
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Adaptability: Flexible and open to change in a dynamic customer service environment.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), BBS, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
About Company
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