Customer Relationship Executive Jobs Opening in Happy Living at Kalyan Nagar, Bangalore
Job Description
Key Responsibilities:
- Customer Relationship Management:
- Develop and maintain strong, long-term relationships with customers.
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
- Ensure a personalized experience for each customer by understanding their unique needs.
- Client Retention:
- Identify and implement strategies to improve customer retention.
- Monitor customer satisfaction levels and resolve issues promptly.
- Conduct follow-up calls or emails to gather feedback after services or products are delivered.
- Sales Support:
- Collaborate with the sales team to identify cross-selling or up-selling opportunities.
- Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
- Process orders, returns, and exchanges, ensuring a smooth transaction process.
- Problem Resolution:
- Address and resolve customer complaints, acting as a mediator when necessary.
- Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
- Maintain a record of customer complaints and resolutions for future reference.
- Customer Feedback & Reporting:
- Collect customer feedback through surveys, interviews, or direct conversations.
- Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
- Use customer insights to drive improvements in service offerings or product designs.
- Collaboration with Other Departments:
- Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
- Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
- CRM Software Utilization:
- Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Track customer interactions, sales opportunities, and project timelines in CRM tools.
Qualifications:
- Education: A bachelor's degree in Business, Marketing, Communication, or a related field.
- Experience:
- Previous experience in customer service or customer relationship management is preferred (0-3 years).
- Experience working in a similar industry is a plus ( Health & wellness)
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
- Ability to understand customer needs and translate them into actionable solutions.
- High attention to detail and strong organizational skills.
Desired Traits:
- Empathetic and customer-centric mindset.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong team player with the ability to collaborate across departments.
- Enthusiastic and positive attitude towards customer interaction.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, CA, CS, PG Diploma, B.Design, B.FashionTech, B.P.Ed, Other Graduate, Other Post Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
Education Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, CA, CS, PG Diploma, B.Design, B.FashionTech, B.P.Ed, Other Graduate, Other Post Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2765836
Job Category Others
SkillsCustomer Relationship
Locality Address Kalyan Nagar
State Karnataka
Country India
About Company
Jobs:
Happy Living recruiting Customer Relationship Executive Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Happy Living vacancies for Customer Relationship Executive is recruited through Written-test, Face to Face Interview etc.
Happy Living Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills Customer Relationship. The candidates with Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, CA, CS, PG Diploma, B.Design, B.FashionTech, B.P.Ed, Other Graduate, Other Post Graduate are selected to full fill the vacancies in sales-marketing-executive job field. The candidates nearby Bangalore can apply for Customer Relationship Executive position in Happy Living
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