Customer Relationship Executive Jobs Opening in MSP GROUP OF COMPANIES at Thrissur
Customer Relationship Executive
MSP GROUP OF COMPANIES
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Posted: 22 Jan 26
Job Description
We are looking for a customer-obsessed Customer Relationship Executive to join our team. You will be responsible for managing client interactions, ensuring high levels of customer satisfaction, and driving repeat business through personalized service. The ideal candidate has a keen eye for fashion trends and excels at building long-term relationships with a diverse clientele.
Key ResponsibilitiesRelationship Management: Maintain a comprehensive database of 'High Net Worth' (HNI) and repeat customers. Proactively reach out regarding new arrivals, seasonal collections, and private sales.
Styling Assistance: Provide personalized fashion consultation and wardrobe suggestions based on customer preferences, body type, and occasion.
Feedback Loop: Collect and analyze customer feedback regarding fit, fabric quality, and design trends to share with the design and production teams.
Order Management: Oversee the end-to-end process for custom orders, alterations, and exchanges, ensuring timely delivery and precision.
Complaint Resolution: Handle grievances with empathy and speed, turning potentially negative experiences into opportunities for brand advocacy.
Loyalty Programs: Enroll customers in loyalty schemes and educate them on benefits, points redemption, and exclusive tier rewards.
Omnichannel Support: Assist customers across various platforms, including in-store, WhatsApp, email, and social media.
| Category | Requirements |
| Education | Bachelor’s degree in Fashion Management, Communications, or Marketing. |
| Experience | 1–3 years in retail (luxury or premium apparel preferred). |
| Soft Skills | Excellent verbal/written communication, patience, and 'social intelligence.' |
| Technical | Proficiency in CRM software (like Salesforce or Zoho) and MS Excel. |
| Industry Knowledge | Understanding of garment construction, fabric types, and current fashion trends. |
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
Education Diploma, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2830003
Job Category MBA , BPO , BSc/BCA/BBM
SkillsSales
Locality Address
State Kerala
Country India
About Company
.
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