Customer Relationship Executive Jobs Opening in Sk Groups at Mumbai
Job Description
Job Summary:
The Customer Relationship Executive (CRE) is responsible for building and maintaining long-term, trusted relationships with customers by providing exceptional service, addressing their needs, and ensuring overall satisfaction with the company’s products or services. The role involves interacting with customers through multiple channels—face-to-face, phone, email, or chat—offering personalized solutions, and resolving issues in a timely manner.
A successful CRE demonstrates excellent communication, patience, and problem-solving skills, and plays a key role in enhancing customer loyalty, driving repeat business, and contributing to a positive brand image.
Key Responsibilities:
1. Customer Engagement and Communication
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Welcome customers warmly and assist them in a professional and courteous manner.
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Understand and evaluate customer needs, queries, or complaints and provide prompt, effective solutions.
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Educate customers about products, services, features, and company policies to ensure clarity and satisfaction.
2. Relationship Building
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Develop strong relationships with clients by maintaining regular contact and offering tailored service.
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Follow up with customers after purchases or service experiences to ensure ongoing satisfaction.
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Act as the single point of contact for key clients and long-term customers.
3. Customer Data and Record Maintenance
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Maintain accurate customer data in CRM or management systems, including contact details, service history, and interaction notes.
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Update databases with feedback, new requirements, or issues reported by customers.
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Ensure confidentiality and protection of sensitive customer information at all times.
4. Problem Resolution and Complaint Handling
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Identify and escalate customer issues to appropriate internal departments if not resolved at the first level.
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Track complaints and follow up until final resolution is achieved.
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Turn negative experiences into positive ones by demonstrating empathy, patience, and responsiveness.
5. Sales and Cross-Selling (if applicable)
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Identify customer needs and recommend relevant products, services, or upgrades.
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Inform customers of new offers, schemes, and promotions.
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Assist the sales or marketing team with lead generation through existing customer networks.
6. Service Coordination
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Coordinate with backend teams (technical, support, delivery, finance) to ensure customer requests or orders are fulfilled smoothly.
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Schedule appointments, service calls, or follow-ups as required.
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Keep customers informed of the status of their requests or applications.
7. Reporting and Documentation
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Prepare daily, weekly, or monthly reports on customer interactions, issues resolved, and service quality.
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Share key feedback or suggestions from customers with relevant departments for improvement.
Key Skills and Competencies:
Communication Skills:
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Excellent verbal and written communication in English and the local language
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Active listening and clear explanation of policies, services, and procedures
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Ability to stay calm and courteous under pressure or during customer dissatisfaction
Customer Focus:
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Passionate about delivering a high-quality customer experience
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Empathetic and attentive to the emotions, concerns, and expectations of customers
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Consistently aims to exceed customer expectations
Problem-Solving and Critical Thinking:
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Ability to analyze issues logically and provide prompt solutions
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Good judgment in escalating sensitive or complex matters to higher authority
Technical Proficiency:
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Basic computer skills – MS Office (Word, Excel), Email, Browsers
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Familiarity with CRM tools, ticketing systems, or data entry software is a plus
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Ability to learn and adapt to new tools or processes quickly
Interpersonal and Organizational Skills:
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Team player with a positive attitude
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Good time management and multitasking capabilities
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High level of professionalism, integrity, and work ethic
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 82999 and 95000 Monthly. The Salary will depend on the interview. This Customer Relationship Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
About Company
Mumbai 
3+ Years 
Salary not disclosed 
Diploma, BE/B.Tech
Mumbai, Mumbai Suburbs, Mumbai Suburban
Freshers
Salary not disclosed
B.Com, BE/B.Tech, ME/M.Tech
Mumbai
Freshers
Salary not disclosed
Diploma, BSc
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
2 to 3+ Years
Salary not disclosed
Diploma, BE/B.Tech
Mumbai
0.6 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Vadodara, Mumbai, Pune
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 1 Years
Salary not disclosed
BBA/BBM, BE/B.Tech, MBA/PGDM
Mumbai, Mumbai Suburbs, Navi Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM
Mumbai
Freshers
Salary not disclosed
B.Com
Delhi, Mumbai
1 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM
Gurgaon, Bangalore, Mumbai
Freshers
Salary not disclosed
Diploma, BBA/BBM, 12th Pass (HSE)
Mumbai, Mumbai Suburbs, Mumbai Suburban
Freshers
Salary not disclosed
B.Com, BE/B.Tech, ME/M.Tech
Mumbai
Freshers
Salary not disclosed
BA, BBA/BBM
Mumbai
Freshers
Salary not disclosed
BBA/BBM 
