Customer Relationship Executive Jobs Opening in Skytouch Productions and Enatertainment Pvt. Ltd. at kalyanpur, Kanpur
Customer Relationship Executive
Job Description
The Customer Relationship Executive is responsible for building and maintaining strong relationships with customers. This role involves handling customer inquiries, resolving complaints, following up on feedback, and ensuring high levels of customer satisfaction and retention.
Key Responsibilities:Customer Engagement and Retention
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Act as the primary contact for assigned customers, ensuring a personalized and positive customer experience.
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Build trust and long-term relationships with clients by understanding their needs, preferences, and expectations.
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Maintain regular contact through phone calls, emails, messages, and meetings to foster engagement and client loyalty.
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Provide proactive service updates, new product or service introductions, and personalized assistance to enhance client satisfaction.
Issue Resolution
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Address customer concerns or complaints promptly, efficiently, and with professionalism.
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Investigate and resolve product, service, billing, or delivery issues by coordinating with relevant internal departments.
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Follow up to ensure problems are resolved to the customer’s satisfaction, and escalate complex issues when necessary.
Service Support and Coordination
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Assist clients in placing orders, making inquiries, scheduling appointments, and accessing services.
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Update and manage customer records, transaction histories, and service feedback using CRM tools or databases.
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Ensure clients are kept informed about delivery status, new offerings, and service renewals.
Sales Support and Lead Management
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Collaborate with the sales team by identifying upselling or cross-selling opportunities based on customer feedback and service usage.
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Support client onboarding, orientation, and initial service setup as needed.
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Maintain accurate logs of customer interactions and potential leads for follow-up by the sales department.
Reporting and Feedback
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Prepare periodic reports on client interactions, satisfaction levels, recurring issues, and service performance.
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Collect and relay client feedback to internal teams for product or service improvements.
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Track customer satisfaction metrics (e.g., NPS, CSAT) and help develop strategies to enhance client experience.
Communication and Collaboration
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Maintain clear and professional communication with both clients and internal teams (sales, technical, billing, etc.).
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Participate in internal meetings and brainstorming sessions to contribute to customer service strategies.
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Support marketing initiatives such as surveys, campaigns, or customer appreciation programs.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Relationship Executive is a Full Time in Kanpur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
About Company
Kanpur 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kanpur
1 to 3 Years
Salary not disclosed
B.Com
Delhi, Faridabad, Gurgaon, Ghaziabad, Gorakhpur, Kanpur, Mathura, Noida, Dehradun, Hapur, Jhansi, Haldwani, Haridwar, Azamgarh, Bahraich, Ballia, Deoria
0 to 12 Years
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, 12th Pass (HSE), B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Kanpur
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, BHM, 12th Pass (HSE)
Kanpur
Freshers
Salary not disclosed
B.Com, BBA/BBM
Delhi, Faridabad, Gurgaon, Ghaziabad, Gorakhpur, Kanpur, Mathura, Noida, Dehradun, Hapur, Jhansi, Haldwani, Haridwar, Azamgarh, Bahraich, Ballia, Deoria
0 to 12 Years
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, 12th Pass (HSE), B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate 
