Customer Relationship Executive Jobs Opening in Synergy at Malad East, Malad West, Vashi, Mumbai
Job Description
Job Summary:
We are hiring motivated and personable Customer Relationship Executive who will be responsible for managing client communication, building long-term relationships, and ensuring excellent customer satisfaction. The ideal candidate should be an excellent communicator, a patient listener, and someone who enjoys helping customers while ensuring business goals are met.
The CRE acts as the bridge between the customer and the company—whether handling inquiries, resolving issues, following up on leads, or ensuring repeat business.
Key Responsibilities:
1. Customer Interaction & Support
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Serve as the first point of contact for customer inquiries via phone, email, WhatsApp, or in person.
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Provide detailed information about the company’s products or services.
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Understand customer needs and provide appropriate solutions or recommendations.
2. Relationship Management
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Build and maintain strong, long-term relationships with new and existing clients.
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Regularly check in with clients post-purchase to ensure satisfaction.
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Identify opportunities to upsell or cross-sell based on customer profiles.
3. Lead Follow-up & Coordination
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Follow up with prospective clients via calls, WhatsApp, or email to convert inquiries into confirmed sales or appointments.
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Coordinate with sales, marketing, or operations teams to close leads or resolve customer queries.
4. Complaint Handling
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Listen to customer complaints empathetically and handle them with care.
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Resolve issues promptly and escalate complex problems to the manager if needed.
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Ensure timely follow-up until the issue is resolved and the customer is satisfied.
5. Data Management & Reporting
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Maintain accurate records of customer interactions, feedback, and transactions using CRM tools or Excel.
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Generate daily/weekly reports related to calls made, follow-ups, conversions, complaints, and customer feedback.
6. Loyalty & Retention
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Promote loyalty programs, referral schemes, or feedback surveys to retain customers.
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Encourage repeat business by staying in touch and updating customers about new offers, services, or changes.
7. Coordination with Internal Teams
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Communicate customer expectations to other departments (sales, billing, technical, or delivery).
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Ensure the customer journey from onboarding to post-sale is smooth and error-free.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Mumbai
0 to 3 Years
Salary not disclosed
B.Com( Industry Integrated, Business Analytics, Business Intelligence, Business Process Management, Business Process Services, Entrepreneurship, Management, Marketing, Service Industry Management), BA, BBA/BBM, MBA/PGDM(Entrepreneurship, General Management, Business Analytics, Digital Business, Digital Marketing, Entrepreneurship and New Venture Creation, Family Business Management (FBM), Marketing and Business Analytics, Marketing and Entrepreneurship & New Venture Creation, Marketing and Finance), BAMS, BBS, BFA, Master in Marketing, BMS
Mumbai, Mumbai Suburbs, Navi Mumbai
0 to 3+ Years
Salary not disclosed
B.Com, MBA/PGDM(Marketing), BMS
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, MBA/PGDM, BSc, BBS, MBS, Master in Marketing, BMS
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, MBA/PGDM, BSc, BBS, Master in Marketing, BMS
Mumbai
Freshers
Salary not disclosed
B.Com, BA, M.Com, BBA/BBM, MBA/PGDM, BSc, BBS, Master in Marketing, BMS, Other Graduate
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Mumbai
1 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BBS, BMS
Delhi, Gurgaon, Mumbai
Freshers
Salary not disclosed
BA
Mumbai
0.6 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, Other Graduate
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
3+ Years
Salary not disclosed
Diploma, BE/B.Tech
Mumbai, Mumbai Suburbs, Mumbai Suburban
Freshers
Salary not disclosed
B.Com, BE/B.Tech, ME/M.Tech
Mumbai
Freshers
Salary not disclosed
Diploma, BSc
Mumbai
2 to 3+ Years
Salary not disclosed
Diploma, BE/B.Tech
Mumbai
0.6 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE)
Delhi, Gurgaon, Mumbai
3+ Years
Salary not disclosed
BBA/BBM, MBA/PGDM
Mumbai
Freshers
Salary not disclosed
BA, BBA/BBM
Mumbai
Freshers
Salary not disclosed
B.Com(Banking and Insurance, Business Process Services, Capital Markets, Finance, Marketing, Banking & Capital Markets), BBA/BBM, CA, CS, ICWA
Mumbai
Freshers
Salary not disclosed
BBA/BBM, MBA/PGDM, BSc(Biochemical Engineering, Chemical Biology, Chemical Engineering, Chemical Physics, Chemical Technology), Other Graduate 
