Customer Relationship Manager Job in Mineskill Placement at Chennai

Customer Relationship Manager

Mineskill Placement

Not disclosed

Expired

Posted: 01 Nov 18

Manages all customer retention activities.
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Strategic planning and execution of all CRM & loyalty campaigns to deliver against customer service and retention.
Maintains industry relationships and develops budgets and controls costs
Responsible for leading a team of retention members
Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
Increase customer engagement
Identify opportunities to grow the database; in valuable customer segments