customer relationship manager. Jobs in Kolkata - Infoideal areer zone

For the post of customer relationship manager.

Job responsibility of CRM:

·        Query updating

·        Handover of Lead & Schedule

·        Reconfirmation of Meeting

·        Sales Team Visit Report

·        Meeting schedule

·        Take over of Lead Date from Sales Team

·        Customer feedback of Meeting

·        Costing

·        Quotation

·        Meeting Schedule for Quotation submission

·        First follow-up / confirmation

·        Follow up of Quotation

·        Handover of Order Confirmation from Sales

·        W/o Generation & Distribution

·        Customer / Site Coordination

·        Dispatch

·        Erection Team / Site Coordination

·        Closure Meeting with Customer

·        Payment follow-up

·        Receiving Complaint Call

·        Payment Confirmation

·        Team Scheduling - Out bound / In bound

·        Team Handling

·        Customer feedback & closure

·        Profiling of Prospective - Sales

Skill sets Required

• Any prior experience in customer dealings will be valuable
• Must be comfortable with Excel
• Excellent communication skills

• Communication should be clear & crisp
• Must be comfortable with talking to customers over the phone
• Must have excellent command over Hindi and/or Bengali
• Must be comfortable writing mails
• A proactive attitude, with the ability to use initiative & willingness to learn
• Candidate will have to go through a thorough training program - should have the zeal to learn
• Excellent organizational skills
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
• Flexibility
• Effective team working skills
• Resilience, to enable you to deal with problems and constructive criticism

Minimum Educational qualification: Graduate.

Salary : 10K-14K (Negotiable for suitable person)

* interview going on

Very urgent.