Customer Relationship Manager Jobs in Kolkata - VITAL WASTE
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1104182
Job Category BSc/BCA/BBM , Tech Support
Locality Address Bhawanipur
State West Bengal
Country India
About Company
- Building and maintaining profitable relationshio
- solving customer queries and grievances
- expanding customer base
- meeting with managers, conducting presentations,
- conducting business reviews using CRM Programmes
- interpersonal and communication skill
- keeping customer updated about latest trend of products
- should be from kolkata
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