Customer Relationship Manager Jobs in Mumbai - PAC Cosmetics
Job Description
An incredible opportunity to join one of the most reputed cosmetic brands of India and manage their day to day website back-end development operations. Company has an office in Goregaon (East).
The company sells about 1700+ cosmetics products online through various channels in India. With a new company owned website in construction, the company wants a dedicated team of people to handle their Customer Support.
- Manage incoming calls and Customer E-mails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Particulars
About Company
An incredible opportunity to join one of the most reputed cosmetic brands of India and manage their day to day website back-end development operations. Company has an office in Goregaon (East).
The company sells about 1700+ cosmetics products online through various channels in India. With a new company owned website in construction, the company wants a dedicated team of people to handle Customer
