Customer Relationship Manager Jobs in Navi Mumbai - PESHR

The Job Involves:

1.      Convert inquiries into sales by answering inbound telephone calls.

2.      Understanding multiple products and processes

3.      Influencing customers to buy or retain product or service by following a prepared script to give product reference information

 Roles & Responsibility:

·         Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

·         Processing each call / mail / chat in accordance with IL standards.

·         Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

·         Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

·         Ability to understand and handle irate customers

·         Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

·         Maintain Superior quality service by following organization standards.

Required :

1.      Any Graduate passed full time

2.      Typing speed of 30 to 40 wpm

3.      Minimum 1-3 years of relevant experience of Collection / Tele sales or fresher

4.      Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence.

5.      Strong computer knowledge and technical skills