Customer Relationship Manager Jobs Opening in 2SR Innovations at Vashi, Mumbai
Job Description
Key Responsibilities
Relationship Management
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Build and maintain long-term relationships with existing customers to increase loyalty and retention.
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Act as a single point of contact for clients regarding their insurance needs, policy information, renewals, and claims assistance.
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Engage with high-value customers to provide personalized service and ensure customer satisfaction.
Sales and Business Development
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Promote and sell ICICI Lombard’s general insurance products (motor, health, travel, home, and commercial insurance).
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Generate new business through referrals, walk-ins, outbound calls, and upselling/cross-selling existing customers.
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Identify opportunities to recommend appropriate insurance products based on customers' life stages and financial needs.
Bancassurance / Channel Engagement
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Coordinate with banking or partner branches (if applicable) to generate leads and facilitate product pitches.
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Build strong working relationships with branch staff to encourage joint client meetings and referrals.
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Conduct product training and awareness activities at partner branches to drive business growth.
Customer Service and Retention
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Assist customers with onboarding, documentation, premium payments, endorsements, and policy renewals.
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Handle and resolve customer queries and complaints efficiently.
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Proactively follow up with customers for renewals and ensure timely policy continuation to avoid lapses.
Operational Responsibilities
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Maintain accurate records of customer interactions, transactions, and feedback in CRM tools or databases.
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Track leads, conversions, sales targets, and performance metrics on a daily, weekly, and monthly basis.
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Ensure adherence to compliance, KYC (Know Your Customer), and regulatory norms during customer interaction and onboarding.
More information about this Customer Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job
- What are the job requirements to apply for this Customer Relationship Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BBS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Manager position?
- Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM
Delhi, Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BHM, 12th Pass (HSE) 
