Customer Relationship Manager Jobs Opening in IBST at Bhawanipur, Dum Dum, Lake Town, Kolkata
Job Description
Job Summary:
A Customer Relationship Manager (CRM) is responsible for managing and nurturing relationships with existing and prospective customers to drive customer satisfaction, loyalty, and business growth. The role involves understanding client needs, providing tailored solutions, resolving issues, and ensuring a smooth customer experience across all touchpoints.
The ideal candidate should have strong communication and interpersonal skills, a problem-solving mindset, and the ability to build lasting relationships. CRMs work closely with sales, support, product, and marketing teams to align customer expectations with business offerings, thereby playing a pivotal role in customer retention and revenue growth.
Key Responsibilities:
1. Relationship Building and Account Management:
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Serve as the primary point of contact for assigned clients, building trust and long-term business relationships.
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Understand clients’ goals, preferences, and challenges to offer personalized services or solutions.
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Maintain regular communication through calls, meetings, emails, or site visits.
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Proactively anticipate client needs and address them promptly to ensure satisfaction.
2. Customer Onboarding and Engagement:
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Oversee the onboarding process for new clients, ensuring they understand the products or services provided.
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Guide clients on usage, tools, and features, offering support and training where required.
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Encourage client engagement through timely updates, product tutorials, feedback sessions, and promotional campaigns.
3. Issue Resolution and Escalation Management:
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Address customer complaints, concerns, or queries with professionalism and urgency.
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Collaborate with internal teams (support, operations, tech) to resolve issues efficiently.
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Monitor resolution timelines and follow up with clients until the issue is fully addressed.
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Escalate critical concerns to senior management when necessary.
4. Sales Support and Upselling:
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Identify opportunities to upsell or cross-sell additional products/services based on customer needs.
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Share relevant product upgrades, offers, or services to enhance customer value.
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Work with the sales team to convert existing leads into long-term clients.
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Contribute to monthly/quarterly revenue targets through client renewals and expansions.
5. Client Retention and Loyalty:
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Conduct periodic check-ins with clients to ensure satisfaction and detect churn signals early.
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Design and execute customer retention strategies, such as loyalty programs or personalized service initiatives.
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Conduct Net Promoter Score (NPS) or Customer Satisfaction (CSAT) surveys and take corrective actions as needed.
6. Reporting and Documentation:
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Maintain accurate records of client interactions, preferences, purchases, and feedback in CRM software.
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Generate regular reports on client status, engagement, feedback, and renewals.
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Analyze customer trends, complaints, and suggestions to improve service delivery and product development.
7. Team Collaboration and Customer Advocacy:
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Serve as the voice of the customer within the organization to ensure customer-centric practices.
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Share client feedback with product, marketing, and operations teams to drive continuous improvement.
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Assist in developing customer-centric campaigns and promotional materials.
More information about this Customer Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job
- What are the job requirements to apply for this Customer Relationship Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, MBA/PGDM
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 27000 Monthly. The Salary will depend on the interview. This Customer Relationship Manager is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Manager position?
- Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, Other Graduate
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
